Privacy Policy for Robert Pauline Physical Therapy
Last Updated: January, 2025
Robert Pauline Physical Therapy (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, communicate with our practice, and receive services from us.
By accessing our website or providing your information, you agree to the terms of this Privacy Policy.bypauline.com.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Appointment details
- Messages or inquiries submitted through our website
- Information you voluntarily provide during the scheduling or intake process
Health-Related Information
As a physical therapy provider, we may collect information related to your care, treatment plans, and therapy history. This information is used only for providing services and communicating with you regarding your care.
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages viewed
- Date/time of visits
- Cookies and tracking technologies (see Cookie Notice below)
2. How We Use Your Information
We use your information to:
- Schedule, confirm, or modify appointments
- Provide physical therapy services
- Send reminders, follow-up care information, and patient updates
- Respond to inquiries
- Improve our website performance and user experience
- Support compliance with state and federal requirements
- Communicate important business or service notices
We do not sell or share your personal information with third parties for marketing purposes.
3. SMS Text Messaging Policy (Required A2P 10DLC Disclosures)
Opt-In Consent
By providing your mobile phone number during appointment scheduling, intake, or through a web form, you agree to receive SMS messages from Robert Pauline Physical Therapy.
After submitting your number, you will receive a confirmation message. You must reply YES to complete your opt-in. Message frequency varies.
Message Types
Messages may include:
- Appointment reminders
- Scheduling updates
- Check-in instructions
- Follow-up care information
- Important notices related to your therapy
No promotional or marketing messages are sent.
Opt-Out
You may opt out at any time by replying STOP.
You will receive a confirmation message stating that you have been unsubscribed and will no longer receive SMS notifications.
To re-subscribe, reply START or contact our office.
Help
For help, reply HELP or contact our office at:
[Insert Office Phone Number]
Message & Data Rates
Message and data rates may apply depending on your mobile carrier.
4. Cookie Notice
Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors use our site.
Types of Cookies Used
- Essential Cookies – Required for website functionality
- Performance Cookies – Help us analyze website usage
- Functional Cookies – Remember your preferences
- Analytics Cookies – Track website interactions to improve user experience
You may manage or disable cookies through your browser settings. Disabling cookies may affect certain functionality of the website.
5. How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. While no system is entirely secure, we follow industry-standard practices to safeguard your data.
6. Sharing of Information
We may share your information only in the following situations:
- With service providers who assist in appointment scheduling, communication, or website operations
- When required by law or regulation
- When necessary to protect the safety of patients or staff
We do not sell, rent, or trade your personal information with third parties.
7. Your Rights
Depending on state and federal regulations, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion where applicable
- Ask how your data is being used
- Limit certain uses of personal information
To make a request, contact us at:
[Insert Contact Email or Phone Number]
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Children’s Privacy
Our services are directed to individuals receiving physical therapy treatment and are not intended for children under 13 without parental consent. We do not knowingly collect information from children under 13.
10. Updates to This Privacy Policy
We may update this Privacy Policy as laws, regulations, or practices change. Updates will be posted on this page with the revised “Last Updated” date.
11. Contact Us
For questions about this Privacy Policy or your personal information, please contact:
Robert Pauline Physical Therapy
6785 N. Willow Ave, Fresno, CA 93710
(559) 257-3991
robbypaulinept@gmail.com